Warranty

If you are experiencing issues with your Tangerine Flying-Fader interface and are not able to solve the issues from the user guide troubleshooting section or THD-Labs web site support section, contact our technical support team at 1-866-344-0880(ext:2) or by email. In order to help us diagnose and solve any issues as quickly as possible:

1. Have the product model and serial number available.
2. Be ready to operate the unit.
3. Call us while the unit is powered up and exhibiting the symptoms

WARANTY

THD-Labs Automation interface are warranted to be free from manufacturing defects for five (5) years from the original date of manufacture. The warranty includes parts and labour. Warranty is limited to the first time buyer and is non-transferable.

THD-Labs will remedy the problem by repair or replacement, as we deem necessary, to restore the product to full performance. THD-Labs will pay return shipping costs for the full length of the specific product’s warranty.

In the event of a defect or malfunction, contact THD-Labs for return authorization. Products must be returned using original packaging material.This warranty is considered void if the defect, malfunction or failure of the product or any component part was caused by damage (not resulting from a defect or malfunction) or abuse while in the possession of the customer. Tampering by persons other than factory authorized service personnel or failure to fully comply with THD-Labs operating instructions voids the warranty. This warranty gives you specific legal rights and you may also have other rights which may vary from country to country.

Shipment Instructions

With the returned unit, include a letter providing your name, the RMA number, the return shipping address, and a brief description of the problem.
Pack the returned unit very carefully to prevent damage during transit. We recommend using the original THD-Labs box and packing material. If the original packing is not available, we recommend using at least 2 inches of padding around the product.
We recommand using DHL as the carrier. Please be aware that any local customs charges will not be paid by THD-Labs. (RMA makes things go smoothly true customs...)
The package should have a tracking number and insured for an appropriate value. Regular mail services is not recommended, although some postal services offer courier deliveries with insurance and tracking features which could be acceptable.
THD-Labs cannot be held responsible for packages that are lost or misdirected en route to our service facilities. Please ask your shipper to record your RMA number on all paperwork.

If you have any questions regarding your RMA, please contact THD-LABS customer support team

If you are experiencing issues with your Tangerine SSL E/G interface and are not able to solve the issues from the user guide troubleshooting section or THD-Labs web site support section, contact our technical support team at 1-866-344-0880(ext:2) or by email. In order to help us diagnose and solve any issues as quickly as possible:

1. Have the product model and serial number available.
2. Be ready to operate the unit.
3. Call us while the unit is powered up and exhibiting the symptoms

WARRANTY

THD-Labs Automation interface are warranted to be free from manufacturing defects for five (5) years from the original date of manufacture. The warranty includes parts and labour. Warranty is limited to the first time buyer and is non-transferable.

THD-Labs will remedy the problem by repair or replacement, as we deem necessary, to restore the product to full performance. THD-Labs will pay return shipping costs for the full length of the specific product’s warranty.

In the event of a defect or malfunction, contact THD-Labs for return authorization. Products must be returned using original packaging material. This warranty is considered void if the defect, malfunction or failure of the product or any component part was caused by damage (not resulting from a defect or malfunction) or abuse while in the possession of the customer. Tampering by persons other than factory authorized service personnel or failure to fully comply with THD-Labs operating instructions voids the warranty. This warranty gives you specific legal rights and you may also have other rights which may vary from country to country.

Shipment Instructions

With the returned unit, include a letter providing your name, the RMA number, the return shipping address, and a brief description of the problem.
Pack the returned unit very carefully to prevent damage during transit. We recommend using the original THD-Labs box and packing material. If the original packing is not available, we recommend using at least 2 inches of padding around the product.
We recommand using DHL as the carrier. Please be aware that any local customs charges will not be paid by THD-Labs. (RMA makes things go smoothly true customs...)
The package should have a tracking number and insured for an appropriate value. Regular mail services is not recommended, although some postal services offer courier deliveries with insurance and tracking features which could be acceptable.
THD-Labs cannot be held responsible for packages that are lost or misdirected en route to our service facilities. Please ask your shipper to record your RMA number on all paperwork.

If you have any questions regarding your RMA, please contact THD-LABS customer support team